Shipping Information

Unique Cargo Shipping Information

How long does it take for my order to ship?

Standard Shipping Methods: Typically, delivery occurs within 2-4 weeks of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 2-4 week delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us.

Next Day Dispatch: Next day dispatch applies to sale events and products displaying the 'Next Day Dispatch' icon. Orders received and processed by us before 4pm AEST each business day will be dispatched on the following business day. Orders received and processed by us on Friday or weekend days will be dispatched on the following Monday. Similarly, delivery times may vary due to external factors beyond our control. Purchases are subject to our usual Terms & Conditions.

How will my order be delivered?

We work with a number of delivery partners including Australia Post and courier companies. Your order will be delivered to the delivery address provided by you. We cannot deliver to PO boxes. Our delivery partner may leave a card at the address and you will need to pick up the delivery from your nearest Post Office or contact the courier company to arrange for re-delivery. We deliver most products Australia-wide.

What is the cost for delivery?

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. 

What happens if I don’t receive my order?

It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 3 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.

Do you ship internationally?

Yes, but on a case by case basis. Please contact us for more details if you need your order to be shipped to an international address.

Looking for returns info?

Please read the full details of our Terms & Conditions.